At Village Blinds and Shutters, customer happiness is at the heart of everything we do. Recently, we conducted a customer satisfaction survey to see how well we’re meeting your needs. We asked about the measurement and quotation stage, installation, value for money, and overall experience.
Do Customers Love Village Blinds and Shutters?
The latest customer satisfaction survey was sent out to customers across Northern Ireland after installation of their blinds and shutters was complete and is based on 54 respondents. Here’s what you had to say.
Customer satisfaction survey, how did we measure up?
Measurement and quotation stage
During our free home appointments, our design consultants visit you in your home, take time to understand your requirements and style, and make recommendations on suitable products. They measure your windows and will provide you with any advice or help that you need along with a quotation for your agreed products.
We’re delighted to share that 96.3% of our customers rated the measurement and quotation stage as excellent. Our design consultants’ professionalism and friendliness clearly stood out.
Home appointment customer quotes
“Great service from initial call to measurement.” “Staff were really friendly and helpful at all stages.” –
Installation process
When you purchase new blinds or shutters from Village Blinds and Shutters we know you are keen to see them perfectly installed with no fuss or mess. Our dedicated team of fitters are out on the road across Northern Ireland installing your beautifully crafted shutters or blinds in place, just how you like them
Our installation process received glowing reviews, with 96.3% of you rating it as excellent. This reflects the expertise and dedication of our fitting team.
Installation process customer Quotes
“Fitter did a great job and very pleasant and knowledgeable.”
“A great experience from start to finish 😁.”
Value for money
Value for money might to some people be a subjective thing, but we strive to ensure that every customer feels confident they have made the right decision by choosing Village Blinds and Shutters. From the quality components and fabrics used to our highly skilled production team, we aim to delight you with your new blinds and shutters. We even back up our quality with an industry leading 5 year guarantee plan
We are thrilled that 85% of our customers felt they received excellent value for money. with a further 9% saying we rated good value for money. The quality of our products and services speaks for itself.
Value for money customer quotes
“definitely worth the money.”
“Top class service from initial call to measurement and fitting.”
Customer Experience
As a family run business we are mindful to treat every enquiry or customer with respect and courtesy. We pride ourselves on the integrity and consistency of our interactions with every customer. We want happy customers and we work to ensure that you know only get the very best products but customer experience too. So the question is, do customers love village Blinds and Shutters?
The overall customer experience was highly rated, with 92% of you rating it as excellent. and a further 6% rating it as “good”. We are continually striving to improve our services based on your feedback.
Customer experience quotes
“I was very happy with the quote process, installation, and final product.”
“Very happy with my experience.”
Would you recommend us to family or friends? (net promoter score)
Word of mouth matters. Customer recommendations are incredibly important for us, as well as very humbling when we hear that a customer has been so pleased with us they have taken the time to recommend us. It’s really confirmation that the other questions asked in the survey have had a wholly positive response.
Survey Reveals: Over 98% Rate Our Service as Excellent!
The overall customer experience was highly rated, with 98.1% of you rating it as excellent. and that they would recommend us to family and friends across Northern Ireland. We are continually striving to improve our services based on your feedback.
Customer quotes
“I would highly recommend your staff to anyone.”
“An excellent service from start to finish.”
Which blind is your favourite?
Why Do Customers Love Village Blinds and Shutters?
The feedback from our customer satisfaction survey shows that Village Blinds and Shutters excels in delivering top-quality products and excellent service. This is underlined with sentiments such as “excellent service,” “friendly,” “helpful,” “professional,” and “high quality.” We are thrilled by your positive responses and are committed to continuous improvement.
We’re grateful for the constructive feedback we received too. On the whole, this centred around how our customers would like us to communicate with them. We’ve taken this on board and will make focused efforts to improve over the coming weeks and months
Thank you to all our customers for your valuable feedback. We look forward to serving you with the highest standards of quality and care.
Check out some of our latest customer reviews
FAQ: Village Blinds and Shutters Customer Satisfaction Survey
What is the Village Blinds and Shutters customer satisfaction survey?
The customer satisfaction survey is a tool we use to gather feedback from our customers about their experiences with our services, including the measurement and quotation stage, installation, value for money, and overall customer experience.
How often is the customer satisfaction survey conducted?
We conduct the customer satisfaction survey periodically after the installation of blinds and shutters to ensure we are consistently meeting our customers’ needs and expectations.
What percentage of customers rated the measurement and quotation stage as excellent?
According to our latest survey, 96.3% of our customers rated the measurement and quotation stage as excellent.
How did customers rate the installation process?
The installation process received glowing reviews, with 96.3% of customers rating it as excellent.
What do customers say about the value for money?
85% of our customers felt they received excellent value for money, with an additional 9% rating it as good value for money.
How is the overall customer experience rated?
The overall customer experience was highly rated, with 92% of customers rating it as excellent and an additional 6% rating it as good.
Would customers recommend Village Blinds and Shutters to family or friends?
Yes, 98.1% of customers indicated they would recommend Village Blinds and Shutters to family or friends.
What are some of the positive comments from customers?
Some of the positive comments from customers include:
“Great service from initial call to measurement.”
“Staff were really friendly and helpful at all stages.”
“Fitter did a great job and was very pleasant and knowledgeable.”
“Definitely worth the money.”
“Top class service from initial call to measurement and fitting.”
“I would highly recommend your staff to anyone.”
“An excellent service from start to finish.”
How does Village Blinds and Shutters use the feedback from the survey?
We use the feedback from the survey to continuously improve our services. Constructive feedback is especially valuable as it helps us identify areas where we can enhance our communication and service delivery.
What is included in the Village Blinds and Shutters service?
Our service includes free home appointments where our design consultants measure your windows, understand your requirements, and provide a quotation. We offer professional installation by a dedicated team and back up our quality with an industry-leading 5-year guarantee plan.
How can I participate in the next customer satisfaction survey?
If you are a customer of Village Blinds and Shutters, you will receive a survey invitation after your blinds or shutters have been installed. We encourage all customers to participate and share their feedback.
How can I contact Village Blinds and Shutters for further inquiries?
You can contact us through our website, by phone, or visit our showroom for any inquiries or additional information. Our friendly staff are always ready to assist you.
Why should I choose Village Blinds and Shutters?
Village Blinds and Shutters is committed to providing excellent service, high-quality products, and value for money. Our customer feedback reflects our dedication to meeting and exceeding your expectations.
