Our Customer Feedback for August is in… 99% Customers Recommend us
At Village Blinds and Shutters, we pride ourselves on offering exceptional service and top-quality products to our valued customers. Since 1991, our mission has been to provide bespoke, beautifully crafted blinds and shutters that enhance the homes of those in Northern Ireland. But don’t just take our word for it—our customers have spoken, and their feedback highlights the very heart of what makes our company special.
In this blog, we will explore the glowing feedback from our clients, celebrating the team members who have made a lasting impact and reflecting on the ways in which our dedication to excellence has resonated with those who choose Village Blinds and Shutters. We’ve handpicked customer reviews that demonstrate our commitment to craftsmanship, customer service, and delivering exceptional experiences.
Customer Satisfaction Survey Questions
Home Appointment
99%
“Excellent” or “Pretty Good”
Installation Experience
99%
“Excellent” or “Pretty Good”
Value for Money
98%
“Excellent” or “Pretty Good”
Customer Experience
98%
“Excellent” or “Pretty Good”
Net Promoter Score, (NPS)
At Village Blinds and Shutters, we take pride in delivering exceptional products and customer service that resonates with our clients. One of the best indicators of our success in meeting these goals is our Net Promoter Score (NPS), a key measure of customer satisfaction and loyalty. We’re proud to share that our NPS stands at an impressive 99.3%, reflecting the overwhelmingly positive feedback from our customers who would highly recommend us. This score is not just a number—it’s a testament to the dedication, craftsmanship, and care we put into every order.
1. Craftsmanship That Exceeds Expectations
Many of our customers come to us looking for high-quality, custom-made blinds and shutters. They often mention the superior craftsmanship that sets our products apart. From the moment of measurement to the installation, we ensure that every step is carried out with precision and care.
One customer left this review:
“The whole experience from start to finish was fantastic. The blinds are expensive, but they look incredible. The team, from measurement to installation, were fantastic to deal with, and I am delighted to support a local company.”
Another customer was delighted by our speed and efficiency:
“Brilliant service. Measurements were done, and blinds were ready in 2 weeks! Fab!!”
These reviews reflect the attention to detail and commitment to quality that we put into every product. Whether it’s our elegant plantation shutters or sleek roller blinds, we focus on craftsmanship at every step.
2. Friendly and Knowledgeable Staff: The Heart of Our Service
At Village Blinds and Shutters, we know that great products alone are not enough. Our team’s dedication to customer service is what makes the real difference. Many customers have shared glowing feedback about the friendliness and professionalism of our staff members.
We are proud to highlight Mark one of our trusted team members, who has been frequently mentioned in reviews for his excellent service. One customer shared this:
“Mark was absolutely fantastic throughout the process. From measurement to installation, he was professional, courteous, and helpful. He made sure everything was perfect.”
In another review, Nick was commended for his excellent service:
“Nick was very pleasant and professional, and he fitted the blinds in no time with no mess! Very happy with our blinds, thanks so much!”
This feedback reflects the heart of our customer service. Our staff’s dedication to service excellence is what makes every experience with Village Blinds and Shutters special.
3. Building Long-Lasting Customer Relationships
One of the most rewarding aspects of our work is the opportunity to build long-lasting relationships with our clients. Many customers return to us time and time again, and some have been loyal to Village Blinds and Shutters for years.
One recent review beautifully highlighted this loyalty:
“This was my second set of blinds, and the service is excellent. Professional, knowledgeable, and friendly staff. I’ve been a customer for years, and I’ll continue to recommend them to everyone I know!”
Another client shared a similar sentiment, stating:
“Only bought one blind this time, although I got the rest of the house done three years ago. I was really impressed that we were treated with equal friendliness and courtesy on both occasions, even though this time was only a small order.”
These reviews reflect the long-term trust we build with our customers. Whether it’s their first purchase or their third, our commitment to excellence remains unwavering.
4. Responsive and Efficient Service
We understand that when you’re making improvements to your home, time and efficiency matter. Many of our customers have praised our ability to deliver high-quality products quickly and efficiently, without ever compromising on service.
One client left this glowing feedback about the seamless process they experienced:
“The whole experience from start to finish was fantastic. Everyone I came in contact with—finance, fitting, installation, measurement—was fantastic to deal with, and I am delighted to be supporting a local company.”
Another customer mentioned how pleased they were with the speed of the installation:
“Brilliant service. Measurements were done, and the blinds were ready in two weeks!”
It’s important to us that our customers feel that their time is valued, and we work hard to make sure the entire process—from initial consultation to installation—is as seamless as possible.
5. A Personal Touch That Sets Us Apart
At Village Blinds and Shutters, we believe that the personal touch goes a long way in creating memorable customer experiences. From the first consultation to the final installation, our team is dedicated to ensuring that every interaction is genuine, warm, and focused on the customer’s needs.
One of our clients shared this touching feedback:
“Just keep doing what you are doing! This was my second set of blinds, and the service is excellent. Professional, knowledgeable, and friendly staff.”
Another customer commented on how valued they felt, even though their most recent order was smaller:
“I only bought one blind this time, although I got the rest of the house done three years ago. I was really impressed that we were treated with equal friendliness and courtesy on both occasions. Thank you!”
We believe that every customer deserves the best, no matter the size of their order. It’s the little details, like treating each client with respect and providing consistent service, that set us apart from others in the industry.
6. Strong Recommendations from Our Clients
Our ultimate goal is to ensure that every customer feels confident enough to recommend us to their friends and family. We’re proud to say that the majority of our clients would do just that. Many customers have shared that their decision to choose Village Blinds and Shutters was based on a recommendation, and after experiencing our service, they too would be eager to spread the word.
Here’s what one happy customer had to say:
“First-class service from start to finish. The whole experience was fantastic, and I would definitely recommend Village Blinds and Shutters to anyone looking for quality products and great service.”
Another shared their delight in recommending us:
“I recommended Village Blinds to my daughter, and she loved the service. I’ll continue to recommend them to anyone looking for quality and professionalism.”
It’s feedback like this that fuels our passion and drives us to continue providing the best service possible.
Final Thoughts: A Commitment to Excellence 99% Customers Recommend us
At Village Blinds and Shutters, our customers are at the heart of everything we do. From the exceptional quality of our products to the personalised service delivered by our dedicated team, we’re committed to ensuring that every customer walks away completely satisfied.
We’re proud of the positive feedback we’ve received, but we know there’s always room to grow. With every review, we learn how we can improve and continue to raise the bar for customer service and product quality.
If you’re looking for blinds or shutters and want to experience the Village Blinds difference for yourself, we invite you to contact us today. Let our team show you what personalised service, expert craftsmanship, and a true commitment to excellence look like.
